FAQ

I'm experiencing technical difficulties on the site. What can I do?
Please send an email to info@glamorecosmetics.co.za. We'll guide you through the store and help where we can.

I'm struggling to pay online. Please help!
Send an email to info@glamorecosmetics.co.za and we’ll get back to you shortly.

How can I pay for my purchase?
We accept Paypal and EFT payments

How do I buy? Easy as pie!
Browse: Use the website's dropdown to navigate to your favourite magazine and browse the inventory of the magazine using the main navigation bar. Alternatively – browse within the Glamore hub which contains all the fashion showcased on the site. Buy: Once you've found a product you like, select your size (unless one size fits all) and click the “Add to Cart” button. Just like a real-world shopping Glamore, you can add multiple items to your cart before proceeding to payment. Once you are ready to pay for the items in your cart, click on the cart icon on the top right hand side of the page. That will show you all the items you have put into your shopping cart, including the shades you have selected. If you’re happy with your choice, you can click the “checkout” button. If you don’t yet have a Glamore account, or aren’t already logged into your account, you will be taken to the account login/ register page. If you don’t yet have an account with Glamore, simply register by completing the new customers sign-up process. For existing customers – login to your account using the email address you used when you set up your account, and your password. Once you are logged in – you will be presented with your shopping cart items once again. Click proceed to checkout and you can then select/ enter your delivery address, select your delivery option (if relevant), enter your payment information and pay.

How to do you ship your products?
We use Fastway couriers to ship your goods to your door, please note this will be during business hours.

When will I receive my products?
Glamore will deliver within 2 – 6 working days depending on where you live. See our Terms and Conditions for detailed info on our delivery estimates. We deliver either door to door or door to counter depending on where you are based. You can track your parcel online by logging into My Account. Remember – Glamore only delivers to street addresses or post office counters (no post office boxes) and we only deliver during business hours (no weekends or public holidays) so please select your delivery address accordingly. Deliveries to Namibia take place within 10 working days.

I received a damaged item and now that I want to exchange it, the product has been sold out. I really want it! What can I do?
At glamorecosmetics.co.za we try our best to keep items current and fashionable. It means we can't guarantee we'll be able to find the item for you, but please phone the client service line and we'll try our best.

I don’t want to receive the newsletter. What can I do?
Please click on the unsubscribe link at the bottom of the last newsletter you received. You will be taken to a page where you can confirm that you wish to unsubscribe. 

I accidentally put something in my basket and paid for it, although I don't actually want it. What can I do?
If you've already gone through checkout, you'll have to email info@lamorecosmetics.co.za and we'll happily arrange to reverse payment.

My contact details have changed. How can I amend my profile?
To update your email address and mobile number, log in to your account, if you are already logged in click on your name at the top right of the page, click on “view addresses" then select “edit”. You can change your address details here.

I've returned something. How long will it take for my account to be credited?
After we've received the return and processed it, it takes up to 10 working days for you to receive payment. Credits to your Glamore account are likely to be quicker as Glamore is in control of the entire credit process.

I've been sent the wrong item. What now?
Please send an email to info@lamorecosmetics.co.za and we'll gladly exchange your item for the correct one.

I've received my order, but would like to exchange it for the same item in a different colour. What do I do?
Please send an email to info@glamorecosmetics.co.za. We'll process the exchange and try to help you to find the right colour for you. If you simply want to swap colours, you don't have to wait for a credit. The exchange can be organised immediately: just phone the helpline. Then you can explain what you need: an exchange (no further transactions on your credit card) or a return (you return the item and we reverse payment on your banking account).

I've lost my return form. What now?
Please send an email to info@lamorecosmetics.co.za. We'll send you a new form as soon as possible.

Must I pay the return courier?
No – Glamore will pick up the costs of your return for you. This is when the error is on our side. In the case of a return being sent via the post office – please send your slip showing your postage costs, together with your invoice number, to our customer support agents on info@glamorecosmetics.co.za and they will ensure your postage is reimbursed when we process your refund or credit. You can scan and email your slip or – take a picture of it with your mobile and email that. Whatever is easiest for you? Yes – You will have to pay the return courier. This is when the error is on your side, for instance in the case when you have ordered the wrong colour. Please arrange for delivery to Glamore and we will reimburse you and/or send you the correct item. Please send an email immediately to info@glamorecosmetics.co.za and inform us of the error.

Can I try before I buy?
We include samples of some of our products on orders R250 or more, it simply won't be cost effecient for us to send only samples.

Where can I read some reviews on your products?
Beauty Blog - Robanda
For The Love Of Nail Art - Omega Nail Lacquer 
Pieces in Pink - Glitter Pots, Cuticle Oil, Nail Lacquer
Beauty Bulletin - Omega Nail Polish
Acidicice - Omega Nail Polish

I have a blog, can I get in touch?
Absolutely, we are looking for bloggers to try some of our procuts from time to time, please send your media kit to pr@glamorecosmetics.co.za and we will consider sending you some goodies!

Please note where email addresses are indicated with [a], this is to prevent spam mail on our side, so please replace the [a] with @ when sending us a mail!

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